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How do I return an item?
How do I return an item?
Returns & Exchanges
If for any reason you are not satisfied with your purchase, please return it within 30 days as long as the product has not been used, and is in its original "new" condition. All returns must be received within 30 days of original receipt date.(all orders placed between November 15th and December 31st may be returned until January 31st) All returns are for credit via the original method of payment. All credits will be processed within 2-3 business days (mon-fri excluding holidays) upon receipt of your product(s). Credits are the original purchase price less original shipping and in some rare cases a restocking fee.. Customers are responsible for all return shipping charges . All packages refused by customers will be charged the return shipping . In the event of an error on our behalf we will provide a pre-paid return label via-email for return shipment.
DO NOT DISCARD ANY PACKAGING OR INVOICES UNTIL YOU ARE COMPLETELY SATISFIED WITH THE PRODUCTS IN YOUR ORDER. ITEMS RETURNED WITHOUT ORIGINAL MANUFACTURER'S PACKAGING, OR DAMAGED PACKAGING, WILL BE SUBJECT TO A RE-STOCKING FEE OF 25% PER ITEM. All items must be returned in the shipping box/material they arrived in. We do not accept returns on used products, special orders or customized merchandise.
Used items are NOT Returnable, Exchangeable nor Refundable. No exceptions. All item(s) that we ship are brand new and in unused condition. We require that you try them on INDOORS ON CLEAN SMOOTH OR CARPETED SURFACES to ensure proper fit before using them at all. This will preserve the new unused condition of the items should you choose to return them. In other words, do not attempt take your skis or snow board to the local hill a quick run. Do not remove any tags from clothing items. Any clothing returned missing tags is considered used. We strongly recommend you wrap clothing items in a plastic bag prior to shipping them back to us. Any clothing sent back that is soiled, stained or dirty will be considered used. We do not differentiate between slightly used, well used or very used. Any item(s) which comes back to us in a condition that cannot be resold as new are considered USED. We will contact you to let you know so we can either ship the item(s) back to you at your expense or donate them to a school or charity.If you receive an item that you believe is used call us right away. Unlike other online retailers we own and operate several retail locations in Southwestern Pa. Your product(s) may have shipped from one of these retail locations. And because the product(s) may have been tried on or displayed in one of these stores the packaging may look worn. We will generally ask that you send a few pictures of the product(s) to us. If we shipped you a used item we will pay to get the used product(s) back to us and reship you a brand new item ASAP!!
To exchange An Item Pleas follow these Steps:
1. Call us at 1877-227-0859 to verify that the product you are looking for is in stock.
2. An Rma# will be provided for the returned Item.
3. You will be given the choice of purchasing the replacement item for immediate shipping or will hold the item until we receive your return.
4. If you choose to Purchase the replacement item , a refund will be issued upon receipt & inspection of the original item.
5. Box up the item(s) you’re returning including all tags and original packaging that came with the product
6. Write the RMA number you will receive via email or Phone on the box.
7. Please include a copy of your receipt, or invoice, if you no longer have one of these, a letter with the following information:
• Name
• Address
• Daytime and Evening Phone numbers
• E-mail address
• When, where and by whom the purchase was made
• Reason for the return
8. Please specify whether you would like an exchange, or a refund
9. For your protection Insure the package and obtain a tracking number from your shipping carrier(we are not responsible for returned items lost in shipping)
10. Ship to:
Willi’s Ski Shop
Attn The Jibshop.com Exchanges
3740 Library Rd
Pittsburgh, Pa 15234
To return an item, please follow these steps:
1. Email Us at customerservice@grometz.com or Call 1877-227-0859 & request an RMA#.
2. Box up the item(s) you’re returning including all tags and original packaging that came with the product.
3. Write the RMA number you will receive via email or Phone on the box.
4. Please include a copy of your receipt, or invoice, if you no longer have one of these, a letter with the following information:
• Name
• Address
• Daytime and Evening Phone numbers
• E-mail address
• When, where and by whom the purchase was made
• Reason for the return
• Purchase price of the item(s)
5. Please specify whether you would like an exchange, or a refund.
6. For your protection Insure the package and obtain a tracking number from your shipping carrier.(we are not responsible for returned items lost in shipping)
7. Ship to:
Willi’s Ski Shop
Att The Jibshop.com Returns
3740 Library Rd
Pittsburgh, Pa 15234
We will refund your credit card upon receipt of the returned merchandise.
If we mis-shipped your order, we will gladly provide a return UPS label via email at our expense
RECOMMENDATIONS:
Send your package via UPS, FedEx, or USPS & make sure you Track & insure the item
For exchanges, to ensure availability, place an exchange order immediately and we will then credit back your original purchase when we receive it.
If you have any questions, please feel free to phone us at 1-877-227-0859
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